If you've ever felt like your insurance company isn’t listening, you're not alone. Every year, countless policyholders try to raise concerns about denied, delayed, or underpaid claims—but most complaints never go anywhere. So why does it feel like your voice doesn’t matter once you file a claim?

The System Is Built to Be Confusing

State insurance departments and organizations like the National Association of Insurance Commissioners (NAIC) track complaints. But even their own data is often incomplete, overlapping, or misleading. Definitions vary. Some “complaints” are just inquiries. Others are closed without any action taken. Sometimes the insurer checks a box for “corrective action” — but the outcome for the homeowner never changes.

In many cases, a policyholder files a complaint and hears... nothing.

Insurance Companies Count on Your Silence

Even when wrongdoing is documented, it rarely results in serious penalties. Why? Because complaints are often filtered, reframed, or buried in statistics. According to one study, even the worst-rated companies only show a handful of complaints per 100,000 policies.

Not because there aren’t more—but because most people don’t know how to file, don’t believe it will help, or are too exhausted to keep fighting.

At Atlas, We Make Sure You’re Heard

That’s why Atlas Adjusting does things differently. We don’t wait for your claim to be ignored or denied. We document everything, communicate clearly, and fight for your full payout using our expertise and direct negotiation strategies.

We know the language. We know the loopholes. And most importantly—we don’t get brushed aside.

Don’t Let Your Claim Become Another Statistic

Whether your claim was underpaid, delayed, or outright denied, Atlas is here to make sure it doesn’t end there. Your roof matters. Your home matters. And your voice matters—especially when you have the right team behind you.

Text “New Roof” to Jo Cherryl at 702-988-2107 for a free consultation.